Customer service chatbots.

AB 1609 adds new rules for big companies that use AI‑powered customer service chatbots. It bans them from pretending the bot is a person, forces a clear disclosure that the interaction is with AI, and obligates them to make a good‑faith effort to connect callers to a human within about five to fifteen minutes after a request. The law also sets standards for phone and online support, complaint handling, and penalties for non‑compliance.

• Aug 13, 2026Completed

  Appropriations Committee Hearing

  Senate · Appropriations

• Aug 3, 2026Completed

  Appropriations Committee Hearing

  Senate · Appropriations

• Jun 30, 2026Completed

  Judiciary Committee Hearing

  Senate · Judiciary

• Jun 22, 2026Completed

  Privacy, Digital Technologies, and Consumer Protection Committee Hearing

  Senate · Privacy, Digital Technologies, and Consumer Protection

• May 14, 2026Completed

  Appropriations Committee Hearing

  House · Appropriations

1. Sep 28, 2026

   Chaptered by Secretary of State - Chapter 733, Statutes of 2026.

2. Sep 1, 2026

   Senate amendments concurred in. To Engrossing and Enrolling.

3. Sep 1, 2026

   In Assembly. Concurrence in Senate amendments pending.

4. Aug 28, 2026

   Read second time. Ordered to third reading.

5. Aug 27, 2026

   Read third time and amended. Ordered to second reading.

6. Aug 20, 2026

   Read second time. Ordered to third reading.

7. Aug 16, 2026

   Read second time and amended. Ordered returned to second reading.

8. Aug 8, 2026

   In committee: Referred to APPR. suspense file.

• Amended

  Apr 14, 2026

• Amended

  Mar 19, 2026

• Introduced

  Jan 20, 2026