Docket Room.
AB 1609·CA·house

Customer service chatbots.

Sent to ExecutiveFiled Jan 20, 2026
Sponsor: Rick Zbur (D)
Latest Action

Enrolled and presented to the Governor at 1:30 p.m.

Sep 14, 2026

Summary

The bill adds new rules for large private businesses that use AI chatbots for customer service in California. It bans them from pretending the bot is a person, forces a clear disclosure when a user might be misled, and requires prompt access to a human representative. Violations can be enforced by the Attorney General with penalties up to $10,000.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

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