Relates to reporting requirements for state call centers

Summary

The bill defines a “state call center” and obligates any state agency that runs one to publish key statistics each year on its website. Metrics must include call volume, wait times, human answer rates, abandonment rates, and automated resolution rates. This aims to increase transparency for residents about how state phone services perform.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

Topics

Share