Prohibits state agency hotlines from relying exclusively on automated answering systems

Summary

The bill requires every New York state agency hotline to offer callers a clear option to speak with a live representative during standard business hours, rather than relying solely on an automated system. It defines what counts as a hotline and what constitutes standard business hours, and it takes effect immediately. The goal is to give residents direct access to agency staff when they call.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

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