Creates "Unemployment Intake Accountability Pilot Program."

Summary

The bill orders the New Jersey Commissioner of Labor and Workforce Development to start a pilot program that records a sample of calls to the Unemployment Insurance division, surveys the data each year, and publishes reports on how call handling affects timely benefit delivery. It targets claimants and department staff, aiming to improve service quality and address complaints about phone interactions.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

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