A bill for an act relating to the requirements for business entities’ telephone communications with consumers in this state.

Summary

The bill obligates any business that makes over $30 million in annual Iowa revenue and sells goods or services to consumers to keep a publicly listed telephone number and have a live representative available during posted customer‑service hours. It caps automated menus at three prompts, bans endless loops, and requires a representative within two minutes of a consumer’s request. Violations can trigger civil penalties and consumer lawsuits.

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