Docket Room
SB 1192·FL·senate

Customer Service Callback Queues

FailedFiled Jan 6, 2026
Sponsor: Appropriations
Latest Action

Laid on Table, companion bill(s) passed, see HB 1031 (Ch. 2026-113)

Mar 10, 2026

Summary

The bill creates a pilot program that obligates the Department of Commerce to let callers leave a phone number and have their calls returned in the order received by the next business day. It applies to claimants seeking reemployment assistance and requires the department to report on the program’s effectiveness by the end of 2027. The goal is to improve customer service and reduce hold times.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

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