Improving IRS Customer Service Act

Summary

The bill directs the IRS to create a public dashboard that shows live phone‑wait times, call statistics and backlog details, and to give taxpayers electronic access to up‑to‑date information about their returns and refunds. It also urges the agency to provide a callback option for unanswered calls by 2028 and to let taxpayers view their returns online. The aim is to make the tax agency more transparent and improve service for all taxpayers.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

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