Consumer Protection - Telecommunications Service Outage - Automatic Credit (Automatic Telecommunications Service Outage Credit Act)

Summary

The bill forces commercial telecom providers in Maryland to automatically place a credit on the bills of customers who experience a material service outage. The credit must be at least the equivalent of one day’s worth of the customer’s regular monthly charge and is applied without any action required by the customer. Providers also must notify affected customers about the outage, its expected length, and the credit.

AI-generated summary — may be incomplete or inaccurate. Verify against the official bill text.

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