AN ACT TO AMEND TITLES 19 AND 29 RELATING TO HOME IMPROVEMENT DISPUTE RESOLUTION.

Summary

The bill creates a Home Improvement Dispute Resolution Process administered by the Division of Consumer Protection to help buyers resolve conflicts with contractors. Contractors must respond to a buyer’s written request and later to the Division’s notice, and must act in good faith or face violations of the Consumer Fraud Act and possible registration sanctions. It also gives buyers a civil cause of action with the possibility of treble damages when certain conditions are met.

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